When you call for an appointment, please explain the nature of your problem to allow us to schedule your appointment promptly and efficiently. Please advise us if you will be late or unable to attend your appointment. If you must cancel, we request at least 24 hours notice. Waiting time increases when patients are late for their appointments, so we ask that you arrive on time for your scheduled appointment as a courtesy to our other patients.
Please advise our office staff if your address, phone number or health insurance provider has changed since your last visit. This will enable us to expedite your check-in and assure that we are able to contact you at your new address or phone should it be necessary to do so. Please be sure to bring your current insurance information and be prepared to pay for those services that are not covered by your health plan when you check out with the receptionist.
The cost of your visit is determined by the complexity of your condition, by the tests necessary to properly diagnose and care for you, and the time we spend with you. In an effort to keep our fees fair and reasonable, we request payment of the portion of the bill that is not covered by your health insurance plan on the date of your visit with our office.
Your insurance policy is a contract between you and your insurance carrier. It is the responsibility of you and your insurance company to pay your medical bills. As a courtesy to our patients, we will file claims to your insurance company, and provide them information to determine benefits. Your insurance deductible must be met and paid for at the beginning of each year before your insurance coverage will come into effect.
Our office is a participating provider with most major health insurance plans. Our office staff will be able to tell you if your plan is accepted by our practice. If your primary insurance is Medicare, please be aware that some secondary insurance policies do not cover your deductible. We suggest that you review your insurance policies carefully to determine what benefits are covered.
If you have a question concerning billing, please call Cornerstone Financial Services at 336 802-2000.