Providing comprehensive medical services for every member of the family.
Each member of the High Point Family Practice staff looks forward to providing you with comprehensive care in a friendly, comfortable environment. Family medicine providers care for your pediatric, adolescent and adult medical concerns.
We Value Our Patients
We truly enjoy what we do and take pride in being family medicine providers. If you have any questions or suggestions about our practice or our care, we sincerely welcome those thoughts and encourage you to share them with us.
Family medicine providers care for your pediatric, adolescent and adult medical concerns, including:
- Newborn and infant care
- Gynecologic examinations
- Minor office surgery (including repair of lacerations, sprains and minor fractures, and treatment of skin lesions)
- Treatment of most acute and chronic illnesses
- Referral to other specialists or to community resources for specialized evaluation or treatment
Sports Injuries and Orthopaedic Problems
In addition to family practice, we also offer same day appointments for the treatment of many types of sports medicine injuries and orthopaedic problems, including:
- Rotator cuff
- Acromioclavicular (AC) joint
- Medial and lateral epicondylitis (golfer's and tennis elbow)
- Carpal tunnel
- Chronic foot pain
- Knee injuries
Other services we provide in our office include basic blood work and urine tests, and we can perform many other tests to assist with the diagnosis and care of our patients, including:
- Hearing tests
- Vision tests
- Breathing tests
Videos & Resources
Preparing for Your Visit
In keeping with our emphasis on prevention, we ask all new patients to schedule a complete physical examination (wellness visit), which allows us to address health maintenance issues and establish a baseline on your health that will assist your provider in effectively treating any illnesses that may arise.
Appointments & After Hours Calls
When you call for an appointment, please explain the nature of your problem to allow us to schedule your appointment promptly and efficiently. If you have an urgent problem but do not have an appointment, please call our office so one of our Medical Assistants can make sure you are seen the same day when necessary. Please advise us if you will be late or unable to attend your appointment. If you must cancel, we request at least 24 hours notice. We have an appointment voicemail line available to you after hours, should you need to notify us of the need to cancel. Patients who miss more than two appointments without such notice may be asked to leave our practice.
For afterhours emergencies, we ask that you call our office prior to going to the emergency room. Our afterhours medical provider may be able to arrange alternate care that is less expensive and involves shorter waiting time than a visit to the emergency room.
It is our policy that you schedule an appointment to see one of our practitioners to treat your medical problem, rather than diagnosing or prescribing for your condition over the phone. Our medical providers believe that accurate diagnosis and treatment requires a physical examination and appropriate diagnostic testing.
Our staff is trained to answer many of your questions regarding medical care, and they consult with our providers regarding your call.
If a member of your family needs a referral to other specialists or to community resources for specialized evaluation or treatment, we can help you select the resource most appropriate for your needs, and we will continue to work with you and your family to maintain continuity of care.
Payment & Insurance
Your required out of pocket co-pay will be collected upon your arrival, where applicable per your insurance plan. At the completion of your visit, you will be advised of any other fees for the day and any prior balance. The cost of your visit is determined by the time we spend with you, the complexity of your condition, and by the lab tests necessary to properly diagnose and care for you. In an effort to keep our fees fair and reasonable, we request payment of the portion of the bill that is not covered by your health insurance plan on the date of your visit with our office.
Our office is a participating provider with most major health insurance plans. Our office staff will be able to tell you if your plan is accepted by our practice. As a courtesy to our patients, we will file claims to your insurance company and provide them information to determine benefits. It is the responsibility of you and your insurance company to pay your medical bills. If your primary insurance is Medicare, please be aware that some secondary insurance policies do not cover your deductible. We suggest that you review your insurance policies carefully to determine what benefits are covered. If you have a question concerning billing, please call Cornerstone Financial Services at 336 802-2000.
Electronic Medical Records
All Cornerstone practices are connected to each other through a company-wide electronic medical record. Our patients receive many advantages through this paperless records system. Your provider has quick access to your medical record and is able to share your record with any Cornerstone specialist. They can determine which drugs are on your drug formulary and have access to formulary alternatives. Your provider uses the information in the electronic medical record to work with you to create a customized preventive health plan. This health plan will give you target dates to return for ongoing health checkups. Patient confidentiality is carefully maintained with the utmost respect for your privacy. Information regarding your medical care will not be released to anyone without signed consent.
If you need a prescription refill, please contact your pharmacy so they can call our office. This process allows our medical providers and pharmacy to review and complete your request more efficiently. Prescription refills, scheduling of routine appointments and other non-urgent questions are handled each weekday between the hours of 8:00 a.m. and 5:00 p.m.