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About Deep River Family Medicine
DEEP RIVER FAMILY MEDICINE cares for patients of all ages. Our team includes
experienced nursing staff and office assistants who will be happy to answer any questions you
may have. We offer a variety of services at our office for the complete medical care of the
whole family including school, sports, work and annual physicals. We also provide DOT physicals
and care of worker's comp injuries. For the convenience of our patients, we offer x-ray, audiometry
(hearing test), electrocardiography (EKG), sigmoidoscopy, colposcopy and an onsite blood
drawing station and laboratory.
OUR OBJECTIVE
As family physicians we believe the key to treatment is prevention of disease before it begins
or before it gets serious. Therefore, we will devote time to the discussion of health maintenance,
while explaining treatment plans and recommendations with you. We consider our patients to be
an integral part of the treatment team, encouraging them to take responsibility for their ongoing
health and well-being.
GENERAL OFFICE INFORMATION
Office hours are Monday-Friday from 8:00 a.m. - 5:00 p.m. Patients are seen by appointment, although
emergencies will be seen immediately. Appointments are scheduled by calling the office at 802-2050.
In order to avoid undue waiting, we ask your cooperation in scheduling check-ups and complete
physicals as far ahead as possible.
We have a laboratory for the more frequently performed tests. X-rays may also be performed here
in our office. We welcome you to our practice and encourage your questions. Many can be answered
by our experienced office staff, but a Family Practitioner is always readily available for your
personal consultation. We will be glad to recommend reading materials for a variety of health care
issues upon request.
PRESCRIPTION REFILLS
Refill requests for chronic problems received after 4:30 p.m. will not be called in to the pharmacy
until the next business day. Please call at least two days prior to running out of medication to
give our staff time to call your pharmacy or to notify you if we have questions.
Medication refills received after 4:30 p.m. on Fridays or before a holiday will be called in at
the triage nurse's discretion.
Patients on medication for Attention Deficit Disorder (ADD) need to notify our office at least
one week in advance to give the physician time to refill the prescription since
these drugs cannot be called in to a pharmacy.
Medication for any acute or urgent problem will be called in on the day of the request.
All medication is filled at each physician's discretion.
OFFICE HOURS AND EMERGENCY CALL
Monday-Friday
Office hours are 8:00 a.m. - 5:00 p.m., Monday through Friday. Please call ahead to determine
the appointment time that best fits your schedule. Appointments can be scheduled by calling
802-2050 (High Point) or 230-0253 (Greensboro). We encourage you to describe your medical problem
when you call so that your appointment can be appropriately scheduled. Please be aware that certain
appointments, such as complete physical examinations, will take longer than routine follow-up
visits. If you have an urgent problem, and call for an appointment the same day, you will be "worked
in" the schedule if no other appointments are available. We also urge you to be on time, and
we will make every effort to see patients at their scheduled time. While there is no charge
for a missed appointment, we ask you to cancel your appointment as far in advance as possible. This
courtesy on your part makes it possible to give your scheduled appointment to another patient
who needs to see that physician.
After 5:00 p.m. and Before 8:00 a.m. and Weekends
The on-call doctor can be reached through our nurse triage service at 1-800-446-2255. Our doctors
share calls with Cornerstone Family Practice in Archdale.
We encourage you to use our nurse triage service before visiting the emergency department if possible.
Some health insurances will not cover ER visits where prior authorization from our on-call
physician has not been obtained.
If you have a major medical emergency or a life-threatening health problem, please go to
the hospital Emergency Room. We also have an Urgent Care located next to our office. This
practice can handle many after hours urgent medical needs, such as flu, fever, aches, coughs, allergies,
bruises, sprains, colds, earaches, sore throats, infections, cuts and other urgent problems, at a
considerably lower expense and more efficiently than the Emergency Room. The Urgent Care is open from
11:30 a.m. - 8:00 p.m. Monday through Friday.
The Family Practitioner seeing you in our office is board-certified by the American Board of
Family Practice, has your medical records, and is familiar with pertinent aspects of
your medical history. Coming to the office allows us to provide you with the most complete
and consistent medical care possible.
NEW PATIENTS
As a new patient, you may request to see a specific doctor, or at the time of your visit, you will
be assigned a provider. On subsequent visits, you and your family will generally be seen by that
same doctor. If, however, he is unavailable at that time, one of the other health care providers
in our group will take care of your immediate concerns until your personal physician returns. Our
physicians request that all new patients schedule a complete physical so that we may establish a
baseline record of their health. These records allow our physicians to treat new patients most
effectively when illness occurs.
FEES AND INSURANCE
At the completion of your visit you will be given an itemized bill showing the fees for the day,
as well as any prior balance. The cost of your visit is determined by the time we spend with you,
the complexity of your condition, and by the lab tests necessary to properly diagnose and care
for you. In an effort to keep our fees at a just and reasonable level, we request payment of the
portion of the bill that is not covered by your health insurance at this time.
Your insurance policy is a contract between you and your insurance carrier. It is the responsibility
of you and your insurance company to pay your medical bills. As a courtesy to our patients, we will
file claims to your insurance company, and provide them information to determine benefits. Your
insurance deductible must be met and paid for at the beginning of each year before your insurance
coverage will come into effect.
Our office is a participating provider with most major health insurance plans. Our office staff will
be able to tell you if your plan is on the list of plans accepted by our practice. If your primary
insurance is Medicare, please be aware that some secondary insurance policies do not cover your
deductible. We suggest that you review your insurance policies carefully to determine what benefits are
covered.
We Value Our Patients
We truly enjoy what we do and take pride in being family physicians. We want to give every patient
the finest medical care possible. If you have any questions or suggestions about our practice or
our care, we sincerely welcome those thoughts and encourage you to share them with us.
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